Customer Service AI
Zowie goes beyond handling inquiries. It understands your customer, automates business processes and creates exceptional customer experiences.
Leading brands transform their customer service with Zowie
Your complete solution
for the AI era
CUSTOMER FACING
Zowie AI Agent
Intelligently automate customer conversations across all channels and languages, while staying on brand.
BACKOFFICE
Zowie AI Inbox
Deliver highly personalized customer experiences while solving 50% more tickets every day.
Engineered to make a difference
Increase revenue
Grow your revenue as satisfied customers become loyal advocates.
Enhance customer satisfaction
Feel the satisfaction of exceeding customer expectations consistently.
Reduce costs
Imagine reallocating resources to what truly matters as routine tasks handle themselves.
Build customer loyalty
Experience the rewards of customers returning time and again, thanks to the exceptional service you provide.
Reduce response time
Delight customers with instant solutions, enhancing their trust in your brand.
Scale seamlessly
Grow confidently, knowing your customer service scales effortlessly with demand.
Engineered to
meet your business needs
Your
processes
platform
channels
systems
languages
Why brands choose Zowie
We make sure adopting AI into your customer service is seamless.
Rely on experts
Work alongside our dedicated team who've helped over 500 brands embrace AI successfully.
Data security
Keep your data safe with strong, enterprise-level protection. Zowie is GDPR and SOC 2 compliant. You can trust that your information is secure, giving you peace of mind.
Guaranteed accuracy
Experience AI that speaks like a human but acts with the precision of your best agent, following your workflows exactly to deliver accurate results every time.
Full control
Take charge of your AI with complete visibility into its actions. You can monitor, adjust, and understand everything it does, with clear reports to keep you informed.
Turn complexity
into clarity
Shape your AI with Feedback & Training
Transform your AI Agent into the digital twin of your best-performing human agent by providing feedback and guidance through our Feedback & Training module.
Understand and resolve with Reasoning Engine
Deliver personalized support by tapping into your company’s data. Zowie Reasoning Engine understands your context and ensures the AI provides precise resolutions.
Guarantee accuracy with Decision Engine
Trust that every automated process is executed correctly, enhancing efficiency without sacrificing reliability. Zowie Decision Engine ensures 100% accuracy in every action your AI Agent takes.
Safety and precision with Zowie X2™
Maintain full control over your AI’s responses, guaranteeing consistency with your brand and peace of mind with Zowie X2—our proprietary layer that fine-tunes AI behavior and controls non-deterministic outputs.
Leverage any LLM
Ensure your customers receive intelligent, natural responses every time by leveraging best-in-class foundation models from OpenAI, Google, Anthropic, and Meta.
FEEDBACK & TRAINING
REASONING ENGINE
YOUR KNOWLEDGE
Decision engine
YOUR PROCESSES
ZOWIE X2
Large language model
We uncovered $3 million in new revenue thanks to our support team’s conversations. Zowie is a no-brainer.
Breanna Moreno
VP Customer Experience
Read True Classic’s story
Zowie isn’t like other solutions — they’re special. And working with them to improve our support is the best decision we could’ve made.
Anna Janik
International Customer Care Director
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Read InPost’s story
Zowie’s our miracle tool. It’s revolutionized how our agents work, making it easier to assist more customers in less time — even as our ticket volume continues to climb.
Małgorzata Miąsik
Operations Center Director
Read AirHelp’s story
