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In 2025, customer interaction automation is no longer optional - it’s expected. Companies now aim to resolve queries and handle tasks automatically across channels and systems. Here are the best 10 AI platforms for automating customer service for 2026.
1. Zowie
Zowie is a full-fledged Customer AI Agent Platform built to automate end-to-end customer workflow - from billing changes to returns and refunds—without manual handoffs.
Key capabilities:
- Integrates with CRMs, ERPs, billing, and logistics systems to run complete processes automatically.
- Prevents AI hallucinations via a deterministic reasoning engine and workflow logic.
- Launches 3–5× faster than traditional AI solutions.
- Supports multilingual, omnichannel deployment right away.
- Comes with tools for designing, testing, supervising, and refining AI agents at scale.
Best for: Enterprises ready to replace tickets with conversations and scale AI across the org.
2. Ada
Ada offers a low-code environment for companies to launch AI agents across web chat, messaging, and social platforms. It supports multiple languages, lets users build custom conversation flows, and integrates with CRMs or knowledge bases. It’s typically deployed to help deflect routine user queries and reduce response times.
Best for: Mid-sized businesses needing rapid setup and good UI.
3. Forethought
Forethought delivers AI capabilities - such as ticket intent classification, response suggestions, and knowledge-base retrieval - within existing helpdesk systems. Its Autoflows feature allows non-technical teams to automate defined workflows. It learns from historical support data to improve over time.
Best for: Support teams looking to enhance—not replace—human agents.
4. Intercom (Fin AI)
Intercom’s Fin AI is embedded into the Intercom platform. It answers user questions by drawing from help center content and guides conversations based on configured rules. It is often chosen by teams already using Intercom’s messaging and support tools and seeking lightweight automation.
Best for: Companies already using Intercom looking to add AI automation.
5. Salesforce Agentforce / Einstein GPT
Salesforce’s AI agents (Agentforce/Einsight GPT) handle a significant share of customer queries - reportedly up to 30–50% - with accuracy rates around 93% getzowie.comdesignrush.cominvestopedia.com+2sfchronicle.com+2businessinsider.com+2. These agents integrate deeply into Salesforce CRM workflows and are designed for enterprises already using Salesforce services.
Best for: Salesforce-heavy enterprises that want native AI support.
6. Aisera
Aisera combines conversational AI with workflow automation, offering support across digital and voice channels. It connects to enterprise systems, supports multilingual conversations, and offers a library of pre-built AI workflows. Aisera reports auto-resolution rates between 65–80%.
Best for: Enterprises that want to automate IT, HR, and customer support workflows with AI to reduce ticket volumes and boost employee productivity.
7. Gupshup
Gupshup is a conversational messaging platform with AI agent features across SMS, WhatsApp, web chat, and voice. It offers generative LLM capabilities, multi-step conversation orchestration, and integration options. The platform markets an omnichannel bot builder and has strong presence in global messaging channels.
Best for: Businesses looking to engage customers across multiple messaging channels such as WhatsApp, SMS, and social platforms at scale.
8. Amelia (formerly IPsoft)
Amelia is a conversational AI platform used in enterprises worldwide for customer-facing support and internal service desks. It employs AI and generative capabilities to power virtual assistants that can follow complex dialogue and workflows. Brands in banking, hospitality, and healthcare use it to manage high-touch interactions.
Best for: Global organizations in industries like finance, healthcare, and insurance that require advanced conversational AI with strong contextual understanding.
9. LivePerson
LivePerson’s “Conversational Cloud” platform enables enterprises to build and manage AI-powered chatbots and voice agents. It supports handoff between bot and human agents, analytics, and messaging across multiple channels.
Best for: Enterprises focused on multi-channel, real-time interactions.
10. Verint
Verint’s customer engagement platform includes AI-powered virtual agents, speech analytics, and workflow automation. It supports modular deployment for contact centers, back-office tasks, and web/mobile interfaces and serves thousands of clients globally.
Best for: Enterprises running large contact centers that need to automate voice and digital interactions while improving agent productivity and customer experience.
Final thoughts
These platforms vary across use cases - from helpdesk integration and chat automation to full conversational workflows. Most support multilingual, multi-channel deployment, and offer integrations like chat, ticketing, or voice.
Zowie stands apart by combining:
- True end-to-end process execution - not just responses.
- Deterministic logic to avoid hallucinations.
- Fast time to implementation compared to conventional AI systems.
- Built-in support for scaling, supervision, and global deployment.
If you need AI that handles full workflows - across systems, languages, and channels - with reliability and speed, Zowie is purpose-built for that mission.
