Zowie to Launch AI Agent within IBM watsonx Orchestrate’s Agent Catalog

Zowie AI Agent will be available in watsonx Orchestrate’s catalog of AI agents designed to revolutionize enterprise productivity and agent interoperability.

Today, Zowie announces plans to make its Customer AI Agent available in the Agent Catalog within IBM watsonx Orchestrate alongside hundreds of best-in-class pre-built tools and agents. The Zowie AI Agent enables enterprises to fully automate customer interactions across any channel while executing complex business processes with 100% accuracy and zero hallucinations.

Zowie’s Customer AI Agent helps IBM and Zowie clients eliminate fragmented architectures, reduce support costs, and improve customer satisfaction—while accelerating time to value. Built on a composable, LLM-agnostic platform, Zowie empowers teams to build and coach customer-facing AI agents at scale, while ensuring compliance, security, and precision in every interaction.

“Our mission is to replace clicks with conversations,” said Maja Schaefer, CEO and Co-founder at Zowie. “By joining IBM watsonx Orchestrate’s Agent Catalog, we’re helping enterprises move faster—automating customer experiences from end to end with agents that actually deliver.”

IBM’s Agent Catalog acts as a central hub within watsonx Orchestrate, making it easy to find innovative agents from IBM and its wide partner ecosystem. These agents, built with any external framework, tear down barriers and unlock faster time to value for both developers and end-users. Through IBM Agent Connect, partners can easily integrate their specialized agents into the watsonx Orchestrate environment. This allows them to showcase agents focused on particular areas and offer pre-built integrations that boost productivity and simplify processes.

“We’re excited for Zowie to make their agent available in IBM’s Agent Catalog through Agent Connect, expanding the enterprise use cases available to clients,” says Nick Holda, Vice President AI Technology Partnerships at IBM. “By enabling third-party agents to seamlessly collaborate within the watsonx Orchestrate ecosystem, we're providing clients with ready-to-use agents and integrations that will help enhance their productivity and streamline workflows.”

IBM’s future direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only.