Customer Stories - AI Agents in Production - Zowie

Customer stories

Total Wine gave every shopper a store expert. Conversion went up 4x

All stories

MuchBetter

How MuchBetter flipped the AI switch - hitting 70% automation in just 7 days

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Happy Mammoth

Happy Mammoth Proved AI Can Be Human

Monos

How Monos scaled customer service while cutting costs by 75%

Booksy

How Booksy transformed customer support with Zowie's AI - automating 70% of tickets and saving $600,000 annually

Decathlon

How Decathlon generated +20% support driven revenue by improving customer service efficiency

InPost

How InPost Cut Phone Calls by 25% Overnight With Zowie

AirHelp

How AirHelp Replaced 3 Tools With Zowie and Cut Response Times by up to 50%

Calendars.com

How Calendars.com Slashed Wait Times by 81% With Zowie

MediaMarkt

MediaMarkt Enjoys Company-Wide Benefits After Achieving a 50% Chat Resolution Rate

MODIVO

Zowie Supports MODIVO’s Transition From Phone to Scalable, Cost-Effective Chat Support

Beerwulf

Beerwulf’s switch to Zowie

Giesswein

Giesswein Upgrades Zendesk and Shopify with Zowie for Better Support

Missouri Star Quilt Company

Zowie's AI delivers Missouri Star Quilt Company unrivaled efficiency and sales growth

Primary Arms

How Primary Arms Improved Their Service With Zowie Handling the Work of 9 Agents

Diagnostyka

Chat Automation Gives Diagnostyka Service Fit for a Leader

AVON

Avon Shrinks Response Times to 36 seconds with Chat Automation from Zowie

Aviva

Aviva Achieves a 40% Resolution Rate in 2 Weeks

ALAB Laboratoria

ALAB Masters COVID Growth with Zowie

Stop leaving your processes to probability

See how Flows and Decision Engine guarantee that every step of your process runs exactly as designed.