How to align the KPIs
of customer support
and customer experience
Get both points of view on this far-reaching issue.
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- Zoe Bridges, Head of Customer
Support at Airtable - Jenny Dempsey, Consumer Experience Manager of Apeel
- Laura Levy, CX Program Manager at monday.com
- Jeremi Jak, Chief of Staff at Zowie
Today, CX and CS are often treated as separate teams with different KPIs and metrics. We’ll explore the alignment of these objectives as well as their future relationship.
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