ROUNDTABLE WEBINAR

How to align the KPIs
of customer support
and customer experience

Get both points of view on this far-reaching issue.

Get access
  • Zoe Bridges, Head of Customer
    Support at Airtable
  • Jenny Dempsey, Consumer Experience Manager of Apeel
  • Laura Levy, CX Program Manager at monday.com
  • Jeremi Jak, Chief of Staff at Zowie
About

Today, CX and CS are often treated as separate teams with different KPIs and metrics. We’ll explore the alignment of these objectives as well as their future relationship.

What you can expect

This webinar has finished. We’ve prepared a recording that can be viewed at any time.

    Access recording

    Diagnose your customer support today for free

    Check it out