How to align the KPIs
of customer support
and customer experience

Get both points of view on this far-reaching issue.

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  • Zoe Bridges, Head of Customer
    Support at Airtable
  • Jenny Dempsey, Consumer Experience Manager of Apeel
  • Laura Levy, CX Program Manager at
  • Jeremi Jak, Chief of Staff at Zowie

Today, CX and CS are often treated as separate teams with different KPIs and metrics. We’ll explore the alignment of these objectives as well as their future relationship.

What you can expect

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