Head of Customer Success

Zowie solves the biggest challenges in the field of customer support. We use artificial intelligence to automate communication across chat channels (e.g. Zendesk, Salesforce, Messenger, WhatsApp, chat on a website, and more). Zowie provides an all-in-one, modular tool designed for building responsive, fast, and highly customizable chatbots. Despite its robust capabilities, it does not require customer developers to deploy. 

We love challenges. The more complex the effort, the more motivation we have to deliver it. And we have a proven record of success. Zowie sets the market. We surprise our competitors. But most importantly, we exceed customers expectations through rapid implementation and demonstrable ROI. Among our customers, you will find the most recognizable global brands headquartered in the US, Europe, and Australia. 

“Zowie is the Apple of chatbot providers” – recent customer feedback

Zowie is committed to marketing, sales and service excellence. We are looking for the right  Head of Customer Success to join us.

What you’ll do:

  • Leading and growing the Customer Success team by creating a strategy and prioritizing KPIs
  • Hiring and training a top-notch team
  • Boosting customer lifetime value by clearly defining the customer journey
  • Launching programs that emphasize business value with customers, customer goal achievement, new features, and up-to-date cases
  • Collaborating across teams to tap into customer growth go to market opportunities
  • Representing our customers in communications with internal stakeholders by promoting a customer-centric attitude
  • Building the customer success infrastructure to support our company goals
  • Partnering with sales teams to interact with leaders at prospective and existing customers to establish goals and ways to achieve them

Ideally, you’ll bring:

  • 5+ years of relevant customer success experience (including CSM functions)
  • A proven track record of exceeding retention targets in B2B and SaaS
  • Dedication to your customers and a passion for keeping them happy
  • The ability to optimize quickly and repeatedly perform at a high level 
  • Knowledge of tech and logistics and the ability to communicate with customers in their sophisticated language
  • A robust strategic vision for the customer experience
  • The ability to build success delivery models that align with our existing customers, deliver customer value, and scale with growth forecasts
  • The willingness to interact directly with customers, making you a forceful customer advocate 
  • Impeccable interpersonal communication skills to facilitate interactions with teams, partners, and individuals at industry-level events
  • The proven ability to mentor top talent and motivate high-performing teams
  • The qualities of a data-driven decision-maker with a thirst for experimentation
  • A collaborative mindset that fosters effective cross-functional initiatives

We offer:

  • A management role in a startup with a stellar growth trajectory and bold plans
  • The opportunity to work with ambitious founders and an exceptional team, as well as helpful investors, business angels, and advisors
  • A chance to further develop your interpersonal and business skills
  • A startup atmosphere and work under true partnership rules
  • Flexible working hours – we believe that having common working hours is a fantastic way to work together, but we limit them to 4 hours per day
  • An international environment with smart tech and business partners – we know that we are currently building a core team that will soon form the base of a large international company
  • Remote work – we are based in San Francisco and Warsaw (Poland), but we give you as much flexibility as we can – you can work from wherever you want
  • Unlimited PTO – we trust each other and we don’t count days – it’s about delivering, not about reported hours
  • A budget for courses and books – we care about your development
  • ESOP

Let’s make it happen:

  • To take part in our recruitment process, please send your résumé or LinkedIn profile to [email protected] or apply with the form below.
  • This is a very active recruitment cycle, qualified candidates should expect an invitation to a recruitment meeting shortly after application.
Job Category: Customer Success
Job Type: Full Time
Job Location: Remote US East Coast

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