Zowie R&D Research Reveals That 90%+ of Automation is Achievable

Zowie’s proprietary research shows that the platform can automate more than 90% of tasks traditionally handled by human agents—across chat, email, and voice—without sacrificing accuracy or quality. By understanding context and continuously learning from each interaction, Zowie’s AI Agent not only streamlines operations but also enhances customer experiences, driving measurable improvements in efficiency, order value, and customer satisfaction.

“Our R&D has demonstrated that a near-complete automation of support tasks is within reach,” said Michal Partyka, CTO of Zowie. “This is a game-changer for enterprises that struggle with fragmented systems and inconsistent customer experiences. With our AI Agent, brands can unify the customer journey, decrease operational costs, and elevate service quality—all while ensuring accurate, context-aware responses.”

The research highlights the potential for significant cost reductions and operational efficiencies across industries. By automating 90%+ of complex support interactions, Zowie not only reduces the burden on human agents but also delivers a consistent, expert-driven experience to consumers navigating the decision, buying, and post-purchase phases.

Key insights from the research include:

• Generative AI Efficiency: Zowie’s AI Agent automates a vast majority of tasks without hallucinating, ensuring reliable and accurate responses.
• Unified Customer Journey: By bridging fragmented systems—from marketing automation to ERP—Zowie creates seamless, conversational interactions that enhance customer engagement.
• Cost and Time Savings: The platform’s automation capabilities significantly decrease the cost of sale and service, enabling enterprises to reallocate resources to more strategic initiatives.

“Achieving over 90% automation in complex support tasks underscores the transformative power of our technology,” said Maja Schaefer, CEO of Zowie. “We envision a future where the customer journey is entirely conversational, with our AI Agent at the center—driving efficiency and delivering unparalleled customer experiences.”