New Year, New
Customer Service

Join AI Agents Masterclass and commit to the resolution that truly sticks. Transform your customer service into a strategic advantage, making 2025 the year you surpass your goals and delight your customers.
Introducing
The AI Agents Masterclass flips the script. It’s a well-designed fitness program,
providing a step-by-step roadmap for the success.

Meet your (human) personal AI trainers

Behind every successful transformation is a team of dedicated coaches. Get full training from top CX leaders
on how to bring AI to your Customer Service in 2025.
Nadzeya Lukashevich
Customer Success & Strategy Manager
Zowie
Customer Success & Strategy Manager at Zowie, focused on crafting strategies for AI implementation that align with client objectives and long-term success.
Maciek Ciolek
Co-founder
Zowie
Co-founder of Zowie, where he drives innovation in customer success through his deep understanding of customer needs and the industry. With a visionary approach to leveraging AI in customer success, Maciek has been shaping the future of CX with impactful leadership and forward-thinking strategies.
Adam Gościniak
Customer Success Manager
Zowie
Customer Success Manager at Zowie, ensuring clients achieve their objectives through proactive support and solutions.
Szymon Kamiński
Account Director
Zowie
Account Director at Zowie, managing key accounts to drive growth and foster long-lasting relationships with clients.
Sumaiya Hassan
Customer Success Manager
Zowie
Customer Success Manager at Zowie, passionate about helping clients achieve success through personalized support and expertise.
Marina Makarevich
Senior CSM
Zowie
Senior Customer Success Manager at Zowie, specializing in cultivating strong partnerships and delivering consistent client success.
Zofia Stanek
Customer Success Manager
Zowie
Customer Success Manager at Zowie, focused on building strong client relationships. Member of Women of Customer Success, advocating for diversity and growth within the industry.
Ryan Morgan
Senior Sales Engineer
Zowie
Senior Sales Engineer at Zowie, specializing in aligning technical solutions with client needs to support growth and satisfaction.
Zofia Cichańska
CS Manager
Zowie
Customer Success Manager at Zowie, dedicated to helping clients maximize the potential of Zowie's AI-powered solutions. With a focus on delivering exceptional value, I ensure our clients achieve their goals and drive success through innovative AI technology.
Aleem Iqbal
Enterprise Account Executive
Zowie
Enterprise Account Executive at Zowie, excelling in building and managing enterprise-level client relationships to drive business growth.
Evan Williams
Senior Sales Engineer
Zowie
Sales Engineering Leader at Zowie, managing and mentoring sales engineering teams to achieve excellence in solution delivery.
Ifrah Arif
Senior Sales Engineer
Zowie
Senior Sales Engineer at Zowie, providing expert technical insights to drive client engagements and successful sales outcomes.
Nick Bartkowiak
Senior Sales Engineer
Zowie
Senior Sales Engineer at Zowie, leveraging technical expertise to support sales initiatives and deliver tailored solutions to clients.
Adrian Hernandez-Liebo
Account Director
Zowie
Account Director at Zowie, ensuring clients achieve their desired outcomes and long-term success through strategic guidance.
Michał Partyka
CTO
Zowie
Engineering leader at Zowie, experienced AI expert leading engineering teams to build scalable and impactful technology solutions.
Jeremi Jak
Group Product Manager
Zowie
Group Product Manager at Zowie, focused on driving product innovation and strategy to enhance customer and business outcomes.
Tim Williams
CEO & Founder
hyperIQ
Founder and CEO of hyperIQ Consulting, specializing in enhancing customer experiences with AI and data. Tim has a track record of integrating teams to improve performance, boosting chatbot effectiveness, and driving significant sales growth, while also leading large teams to enhance customer satisfaction.
Jarosław Sokolnicki
CEO & Co-founder
4Enlight
Co-founder and CEO of 4Enlight—a consulting firm specializing in implementing AI-based solutions. He spent over 20 years at Microsoft, where he served as Director of the Microsoft Technology Center. An expert in digital transformation, AI implementation in business, and operational process optimization.
Breanna Moreno
Head of CX at OrderProtection.com with a decade of experience in CX industry including brands like True Classic. founding Member of CartStarts platform for eCommerce leaders.
Maja Schaefer
CEO & Co-founder
Zowie
Founder and CEO of Zowie, an AI-driven customer service platform used by hundreds of clients across Europe and the US. Zowie is backed by leading venture capital funds such as Gradient VC and Altman Capital. She has been featured multiple times in Forbes 30 Under 30 and recognized as one of the 50 most influential Polish women in business.
Frank Rogers
CXO/CTO & Founder
Arroyo360
Founder and CTO fo Arroyo360 - a digital transformation firm that uses CX Platforms and advanced tactics to radically improve customer journey. Roger is also a partner in GTMfund and host of The ActivateCX Podcast.
Ty Givens
CEO & Founder
CX Collective
Ty is customer serviece expert with over 20 years of experience, she is a founder and CEO of CX Collective a company that provides with resources, knowledge and proven methodologies that result in CX teams that scale
Leeor Cohen
CEO & Founder
Create CX
Co-founder and CEO of Create CX - an end-to-end customer experience firm that bridges the gap between digital and human experiences. His company have elevated companies throughout the US and internationally.
BONUS
Every participant receives a free, one-hour consultation with one of our AI trainers—
a one-on-one session focused on your unique challenges and opportunities.
Sessions are limited, so sign up now to secure your spot!

We’ve all set goals that faded by February...

With the AI Agents Masterclass, you get the structure, community, and guidance to turn your vision into reality.
WITHOUT A PLAN
No clear direction
Lack of accountability
Overwhelming complexity
Uncertain outcomes
WITH
Structured roadmap & guidance
Expert support & community
Simple, proven frameworks
Trackable metrics, real progress

Achieve results that last

Manual support process with no proactive revenue generation.
BEFORE
$3M
IN SUPPORT-DRIVEN REVENUE
22%
AOV BOOST
AFTER
Customer service systems that lack alignment
BEFORE
20%
INSUPPORT-DRIVEN REVENUE BOOST
16%
EFFICIENCY GAIN
AFTER
Overwhelmed support and rising costs, disconnected systems and growing expenses.
BEFORE
70%
OF INQUIRIES AUTOMATED WITH AI
$600K
SAVED ANNUALLY ON SUPPORT COSTS
AFTER

What you’ll learn

Organize your data to set goals and KPIs
Build a compelling AI business case
Understand how AI agents work
Prepare your knowledge and map out processes
Plan and execute your onboarding on time
Go live with confidence and grow your success

Your roadmap to AI Agents in customer service

PHASE 1
Lay the foundation
What are key CS/CX metrics
Business impact of achieving goals
AI, GenAI, LLM - what are the differences?
and 3 more...
PHASE 2
Prep your team and processes
Recognizing risks and finding mitigations
Making your knowledgebase AI-ready
Checking feasbility of selected scenario
and 2 more...
PHASE 3
Implement scalable AI workflows
What features you need
Integration with your systems
How to define expectations to sandbox setup?
and 2 more...
PHASE 4
Maintain & optimize
What metrics you should monitor?
How to go live with new skills?
What are the differences between channels?
and 2 more...
PHASE 5
Evolve & scale
How to go live with new channel?
Resaults vs your KPIs and goals?
What are the differences between channels?
and 2 more...
Register to get full agenda

What is included?

Courses prepared by 15 experienced CX leaders
5 themes from “Getting started” to “Adoption” phase covered
30 video lessons prepared by the team
Unlimited access to all resources
Knowledge test and program certificate
Free 1-on-1 session with CX consultant*
*sessions are limited so sign up now to secure your spot
Sign up for the Masterclass
Thank you for signing up for the AI Agents Masterclass
We’ll reach out to you soon with instructions to access the lessons.

This year, turn a common resolution into a strategic breakthrough.

Join the Masterclass and start delivering the customer service your team and customers deserve.