Inbox
Helpdesk.
After AI.
The helpdesk built into Zowie. When the AI agent hands off, your team picks up the same conversation. Every decision, action, and customer signal - already in view.
Hi! Got the wrong shade in order #ML-77140 - No. 12 instead of No. 14, my usual. Can you ship the right one?
Reshipped No. 14, kept No. 12 as a courtesy. Flagged the loyalty credit for human review.
Oh wow that's amazing - thank you 🙌
Quick question - my friend wanted to try this brand. Can I gift the No. 12 to her?
The shift is already here
The work has changed. So should your helpdesk.
Most help desks were built when humans handled every ticket. AI was bolted on the front. That world is over.
Routine drops out
AI handles refunds, shipping updates, FAQs, returns. Volume drops. Each conversation that lands with a human carries more weight.
What's left needs judgment
The tickets that reach your team are high-value, regulated, emotionally charged. A different kind of work.
Inbox is built for it
Every AI action, every order detail, every customer signal - already in view when you open the ticket.
Day to day
Built for the people doing the work
The substrate. Eight surfaces your team uses every hour.
Write Assist
Drafts replies in your brand voice. Corrects grammar in line.
Quick Summary
Turns long threads into a recap your team can act on in seconds.
Live Translation
Inbound and outbound, across 175 languages.
Keyboard-first
Send, close, search, switch tickets, apply templates. All of it from the keyboard.
Unified customer view
Order history, past conversations, integrated systems in one panel.
Templates with search
Search macros by content. Preview before you send.
Related conversations
Inbox surfaces every open ticket from the same customer or order. No resolving the same issue twice.
Email, done right
Rich text, BCC, in-line images, attachment editing on forward. A first-class channel.
Consolidation
Less in the inbox. Because the platform does more.
Less software in the helpdesk because the platform is doing the rest. Less to configure. Less to maintain. Faster to deploy.
If you already have a helpdesk
Do you like your current helpdesk? We doubt it. Try Inbox.
Not ready yet? Keep yours (for now). Zowie integrates with Zendesk, Salesforce, Freshdesk, and Genesys.
Try Inbox
“Significant growth in our ticket volume put major strains on our team. We needed multiple tools to do one job, and using them all was unreasonably costly and time-consuming.”
Małgorzata Miąsik
Operations Center Director, AirHelp
The platform around Inbox
The platform around the inbox
Inbox is the surface. The rest of the platform is what makes it work - routing, automation, quality, and integrations, all running upstream before a ticket reaches your team.
Orchestrator
Decides what reaches your team. Routes every conversation, escalates when needed, and hands off with full context.
Insights
Performance across every conversation. Volume, resolution rate, and quality scores - by team, agent, or channel.
Integrations
CRM, OMS, loyalty, payment - connected once in the platform. Available in every ticket your team opens.
Security & compliance
Governance, audit trails, and certifications. Inherited by every conversation your team handles.