70%+
Of inbound appointment-scheduling calls automated end to end at a leading insurer
Percentage of inbound appointment-scheduling calls resolved end-to-end without human handoff.
Voice
Voice that closes the loop
Most AI voice tools talk and hang up. Zowie's AI agent holds a real conversation, takes action in your systems, and resolves end to end.
When voice resolves end to end, the numbers move
Point inbound appointment-scheduling calls at Zowie and stop routing them to humans - the agent handles the call, books the slot, and confirms by SMS, all in one turn.
The example
A fraud-locked card. Unblocked in 62 seconds.
Sofia’s card got auto-locked. This is the call - every turn, every interruption, every action the agent took.
62sTotal call duration - fraud cleared, card unblocked
7Turns to resolution, including 2 voice moments handled
0Minutes of human agent time on the call
inbound call · northbank
Sofia
Hi, my card just got blocked - I was trying to pay for something and it wouldn't go through.
AI agent
I can take a look. Could you read me the last four digits of the card?
Sofia
Yeah, it's… fourtwooneeight
AI agent
Got it, ending in 4218.
Sofia
Yeah, and the charge was at… wait, sorry - the card is the new one, the one I activated last week.
AI agent
Thanks - that card was activated on the 14th, and I see the charge that triggered the block.
AI agent
Sofia, I've verified your identity, cleared the fraud review, and unblocked the card. You can use it again now - confirmation is on its way by SMS.
Actions executed4 calls · 0 handoffs
verify_identitySofia · matched
clear_fraud_reviewcard 4218
unblock_cardactive
notify_customerSMS dispatched
How it gets things done
How voice went from answering to resolving
Three things happen on every call the agent resolves. Each one is wired to a building block your team configures and audits.
1
It looks up what you defined
Knowledge holds your policies, product information, and approved answers. The agent retrieves the right one, sourced from your content, for the question the caller is asking.
See Knowledge2
It runs the process you designed
Eligibility checks, fraud reviews, account changes, transfer authorizations. Decision Engine runs the business logic deterministically, so the same input produces the same outcome every call.
See Flows3
It handles real conversation
Interruptions, pauses, dictated digits, corrections, accents. The agent stays on track when the caller goes off-script - and never asks them to repeat themselves.
Built for voice
What separates voice that talks from voice that finishes
AI voice sounds human now. The question is what happens on the call that goes off-script.
Sounds like your brand
Pick the voice that fits. Zowie integrates with the major TTS providers - the platform stays the same, the voice is yours.
- ElevenLabs · Cartesia · OpenAI
- Brand voice and tone guardrails
- Locale-aware cadence + pronunciation
- Swap providers without re-implementing
Handles real speech
Interruptions, dictation, accents, pauses, corrections. The recognition layer is tuned for production traffic, not lab conditions.
- Mid-sentence interruption recovery
- Dictated digits merged without re-asking
- Calibrated for regional accents
- Waits through caller pauses, not over them
Holds under load
Sub-second response on real calls. 100 million conversations a year on the runtime your calls land on - built for production volume.
- Sub-second turn latency
- 100M+ conversations a year in production
- SIP-compatible with your existing telephony
- Resilient to provider failovers
Trust and handoff
Visible to your team, recoverable by your team
Every call is observable in Supervisor and recoverable in Inbox. Nothing happens that your team can't see, audit, or take over.
Observability
Every call lands in Supervisor with a full transcript, reasoning, retrieved policy, and every action the agent took. Recorded on every call.
Human handoff
A human can take over any call at any point. The full transcript, action history, and AI reasoning travel with the handoff - your team picks up exactly where the agent left off.
Integrations
Fits the telephony and voice stack you already run
SIP-compatible. Point your existing number at Zowie - no new telephony contract, no replatform of your contact center. Pick the voice provider that fits your brand; swap it later without re-implementing.
You've seen the demos. Send us a real call.
Bring a call your team handles manually today. A scheduling request, a fraud unlock, a billing dispute, a tier-2 escalation. We'll run it end to end and show what the agent did, where, and why.