Voice channel
Voice that closes the loop.
Real conversation. End-to-end resolution. Built to run in production.
The capabilities
What separates voice that talks from voice that finishes.
AI voice sounds human now. The question is what happens on the call that goes off script.
- 01
Don't lose the customer when they interrupt.
Interruptions, pauses, corrections, dictated digits. The agent handles all of it. No asking the customer to repeat.
- 02
Run the process the same way every time.
The conversation flexes. The process doesn't. Decision Engine runs the same logic every call.
- 03
Say only what's true.
The agent reads from your approved knowledge. Decisions run through Decision Engine. What the customer hears is what you defined.
- 04
Hold under load.
Sub-second response on real calls. 100 million conversations a year on the runtime handling yours.
A fraud-locked card. Unblocked in 62 seconds.
Sofia’s card got auto-locked. This is the call.
TRANSCRIPT
·call · agent · maya
Hi, this is Maya at NorthBank. How can I help today?
Hi, my card just got blocked. I was trying to pay for something and it wouldn't go through.
I can take a look at that. Could you read me the last four digits of the card you're using?
Yeah, it's… fourtwooneeight
Context-aware data collection. Sofia dictates the digits with pauses. The agent waits, merges the input, doesn't ask her to repeat.
Got it, ending in 4218. Let me pull the card up.
Yeah, and I think the charge was at… wait, sorry, the card is the new one, the one I activated last week, in case that matters.
Interruption handling. Sofia cuts in mid-sentence. The agent stops, processes the new input, continues without losing thread.
That's helpful, thanks. The card was activated on the 14th. I see the charge that triggered the block. Can you confirm a few things so I can clear the fraud review?
Sure.
Sofia, I've verified your identity, cleared the fraud review on the card ending 4218, and unblocked it. You can use it again now. I'm sending a confirmation by SMS as well.
Measured precisely
70%+
of inbound appointment scheduling calls automated end to end at a leading insurer.
Methodology
Percentage of inbound appointment scheduling calls resolved end-to-end without human handoff.
In production, customers routinely complete calls with the agent without realizing they aren't speaking to a human.
Integrations · Telephony
Fits the telephony stack you already run.
- Aircall
Integrations · Voice engine
Pick the voice that fits your brand.
The same agent
The agent that runs your voice runs everywhere.
Same intents. Same processes. Same knowledge. Same persona. The investment your team makes to configure the agent is the investment that powers every channel.
Send us a real call
You’ve seen the demos. Send us a real call.
Bring a call your team handles manually. We'll run it end to end and show what the agent did, where, and why.