ZOWIE DIAGNOSTICS

How’s your customer service doing?

Repetitive questions. Long waiting times. Endless backlogs.
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Ticket volume

Ticket volume

When are your clients waiting for much-needed help?

Resolution time

Resolution time

How can you make your customer support more effective?

Ticket backlog

Ticket backlog

How can you help your agents do their best?

9 out of 10

managers say Zowie Diagnostics
has positively impacted their customer service decisions

http://High%20Performer http://High%20Performer http://Best%20Meets%20Requirements http://High%20Performer

Customer support and experience. Aligned.

Read interviews with the New Wave of customer service managers.

Laura Levy

“CX is now a major brand differentiator.”

Laura Levy

Customer Experience Program Manager, monday.com

Read full case study

Julia Dold

“In the end, customer experience will overtake price and product.”

Julia Dold

Customer Success Manager, Pleo

Read full case study

James Baldwin

“Maintaining high quality standards can be very challenging.”

James Baldwin

Director of User Support, Change.org

Read full case study

Elif Koral

“Your customers stick with you because they trust your product.”

Elif Koral

Head of CX, Livestorm

Read full case study

Amy Smith

“Meeting customers where they want to be reached is important.”

Amy Smith

Head of Customer Operations, Le Col

Read full case study

LATEST WEBINAR   |   28/10/2021

How to align the KPIs of customer support and customer experience

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VentureBeat

“A comprehensive bird’s-eye view of your customer service operation”

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