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Adobe Commerce (formerly Magento) powers some of the world's most complex ecommerce operations. But complex catalogs and high order volumes mean equally complex support demands. Zowie brings AI agents to your Adobe Commerce store so your team can handle that volume without breaking.
The Zowie + Adobe Commerce integration gives your AI agents access to order data, product information, and customer records. Customers get instant, accurate answers to their questions — and your support team gets to focus on the cases that truly need human expertise.
How It Works
- Connect Adobe Commerce to Zowie — Authenticate your Adobe Commerce instance in the Zowie integrations panel to establish a secure data connection.
- AI agents access your store data — Zowie's AI agents pull order details, product information, and customer records in real time.
- Automate common inquiries — Order status, shipping updates, return requests, and product questions get resolved automatically by AI agents.
Key Use Cases
- Order status and tracking — AI agents look up order details and provide customers with real-time shipping updates.
- Product inquiries — Answer questions about availability, specifications, and pricing using your product catalog data.
- Returns and exchanges — Guide customers through the return process with AI-driven conversations.
- Account management — Help customers with account-related questions using their profile data.
Setup Steps
Prerequisites
- Active Zowie workspace
- Adobe Commerce instance with API access
Installation
- Log in to your Zowie workspace and navigate to Integrations
- Select Adobe Commerce and click Connect
- Provide your Adobe Commerce API credentials
- Configure which data and actions your AI agents can access
- Test with a sample inquiry to confirm the integration is working