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"Where's my refund?" is one of the most common support questions. With Zowie's Stripe integration, your AI agent doesn't just answer — it acts. Look up payment status, verify charges, and trigger refunds directly from the conversation. No dashboard switching. No manual processing. Just fast, accurate resolution.
Your support team stops being a middleman between customers and your payments system. Your AI agent handles it end-to-end.
How It Works
1. Connect Stripe to Zowie
Securely link your Stripe account to Zowie. The integration uses Stripe's API to give your AI agent read and write access to payment data based on the permissions you configure.
2. AI Agents Access Payment Data in Real Time
When a customer asks about a charge, refund, or payment status, your AI agent queries Stripe directly. It sees transaction history, payment methods, and refund status — instantly.
3. Process Refunds from Chat
Your AI agent can trigger refunds in Stripe without human intervention. Define the rules — refund thresholds, approval requirements, eligible timeframes — and your AI follows them precisely.
Key Use Cases
Instant Refund Processing
A customer requests a refund. Your AI agent verifies the order, checks eligibility against your policies, and processes the refund in Stripe — all within the same conversation. The customer gets confirmation immediately.
Payment Status Lookups
"Why was I charged twice?" "When will my refund arrive?" Your AI agent checks Stripe in real time and gives precise answers. No escalation needed for straightforward payment questions.
Shopify + Stripe Workflow
Look up the order in Shopify, trigger the refund in Stripe. Zowie connects both systems so your AI agent handles the full workflow — from order verification to payment reversal — in one conversation.
Dispute Prevention
When customers can get fast, accurate answers about charges and quick refunds when warranted, they're far less likely to file chargebacks. Your AI agent resolves payment issues before they escalate.