.avif)
.avif)
.svg)
Your customers interact with your brand through SMS — marketing messages, promotions, order updates. When they reply with a question, Zowie's Attentive integration ensures your AI agent is ready to respond with full context.
Bridge the gap between marketing and support. Every SMS touchpoint becomes an opportunity to resolve issues, answer questions, and build loyalty.
How It Works
1. Connect Attentive to Zowie
Link your Attentive account to bring SMS messaging into your unified support workflow. Customer interactions from Attentive flow into Zowie's AI-powered inbox.
2. AI Agents Respond Across SMS
When customers reply to SMS campaigns with support questions, your AI agent handles the conversation. Order status, return requests, product questions — all resolved within the SMS channel.
3. Unified Customer View
Combine SMS interactions with chat, email, and other channels. Your AI agent sees the full conversation history regardless of how the customer reached out.
Key Use Cases
Support Within SMS Campaigns
A customer receives a promotional SMS and replies with "where's my order?" Your AI agent responds immediately with real-time order status — turning a marketing touchpoint into a support resolution.
Cross-Channel Continuity
Customers who start on SMS and switch to chat (or vice versa) don't lose context. Your AI agent maintains conversation history across channels.