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Postscript drives revenue through SMS. Zowie makes sure those conversations don't dead-end when customers have questions. Connect Postscript to Zowie and let your AI agent handle support inquiries that come through SMS — order questions, returns, product info — without missing a beat.
Your SMS channel becomes a full-service support channel, not just a marketing one.
How It Works
1. Connect Postscript to Zowie
Link your Postscript account to bring SMS commerce interactions into Zowie's unified inbox. Setup is straightforward and doesn't disrupt your existing SMS campaigns.
2. AI Agents Handle SMS Support
When customers reply to SMS messages with support questions, your AI agent picks up the conversation. It has access to your product data, order information, and knowledge base to resolve inquiries instantly.
3. Seamless Handoff When Needed
For complex issues that need human attention, your AI agent routes the conversation to your team with full SMS context preserved. No information lost in the handoff.
Key Use Cases
Convert SMS Replies into Resolutions
Customers reply to promotional texts with questions. Instead of an auto-response or dead end, your AI agent resolves their inquiry — and keeps the sales momentum going.
Reduce Support Load from SMS Campaigns
High-volume SMS campaigns generate support inquiries. Your AI agent handles the routine questions automatically, so your team isn't overwhelmed after every campaign send.