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How It Works
Three Simple Steps
1. Connect Fulfil via APIGenerate your Fulfil API key and securely connect it to your Zowie Workspace. No complicated workflows—just a few settings.
2. Shipment Data Surfaces AutomaticallyOnce connected, shipment information flows into the Inbox sidebar. Agents see relevant data without leaving the conversation.
3. Agents See Everything at a GlanceStatus, warehouse details, package contents, tracking info—all there. Your team answers questions faster. Customers get clarity immediately.
Key Use Cases
1. Answer WISMO Inquiries Instantly
"Where is my order?" is the #1 support question. With Fulfil data visible in Zowie Inbox, agents (and AI) respond with real-time status in seconds, not minutes.
2. View Package Contents and Warehouse Details Inline
No more switching between systems. See what's in the shipment, where it's stored, and its current location without leaving Zowie.
3. Reduce Escalations for Order Status Questions
When agents have complete shipment context, they resolve more issues on the first contact. Fewer tickets escalate. Lower support costs.
4. Give AI Agents Shipment Context for Automated Responses
Your Zowie AI Agent can fetch and interpret shipment data independently. Automate WISMO resolution while maintaining accuracy and clarity.
The Fulfil + Zowie Advantage
WISMO Resolution at Scale
"Where is my order?" questions flood support inboxes daily. Each one demands a manual search across systems—wasting time and frustrating customers. The Fulfil integration eliminates that friction.
Your agents and AI now have complete shipment visibility the moment a customer message arrives. Status updates, warehouse location, package contents, delivery estimates—everything your customer needs is visible in one place. This isn't just faster resolution. It's a fundamentally better support experience.
Support teams that integrate Fulfil into Zowie report dramatic improvements: shorter response times, fewer escalations, and happier customers. Your AI Agent becomes a genuine order expert. Human agents become problem-solvers instead of data hunters.
Whether you're handling 10 orders a day or 10,000, shipment context changes everything.
Setup Steps
Prerequisites
- Active Zowie Workspace
- Fulfil account with API access
- Zowie Inbox enabled
How to Connect
Step 1: Generate Your Fulfil API Key1. Log into your Fulfil account2. Navigate to Settings → API Keys3. Create a new API key with shipment data read permissions4. Copy the key (you'll need it in Step 2)
Step 2: Connect in Zowie1. Go to your Zowie Workspace2. Navigate to Integrations3. Find and select Fulfil4. Click Connect
Step 3: Configure the Integration1. Integration Name: Give it a memorable name (e.g., "Fulfil - Primary")2. Domain: Enter your Fulfil domain (e.g., fulfil.example.com)3. API Key: Paste the API key from Step 14. Enable Features: Check "Allow agents to fetch shipments at Inbox"5. Click Save
Step 4: TestOpen a support conversation in Zowie Inbox. You should now see shipment data in the sidebar when a customer mentions an order. Test with a known order to confirm everything is working.
What You'll See in Inbox
Once connected, your agents can access:
- Shipment Status — Current state (processing, shipped, in transit, delivered)
- Warehouse Information — Storage location and facility details
- Package Details — Weight, dimensions, contents breakdown
- Tracking Data — Real-time location and estimated delivery
- Carrier Information — Shipping method and carrier details
- Historical Data — Previous shipments and order history
All visible in the Inbox sidebar without leaving the conversation.
Customer Story
"Fulfil + Zowie cut our order status response time in half. Our support team went from 15 minutes to track down shipment info to 15 seconds. And because our AI Agent has the same access, we're now resolving half of our 'where's my order' tickets completely automatically. That's 500+ fewer manual touches per month."
— Sarah Chen, Head of Customer Support at Velocity Logistics