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Integrations

Zowie + Frate Returns — Automated Return Processing

Manage returns end-to-end from Zowie Inbox with the Frate Returns integration. Process, flag, and cancel returns — with automatic labeling and refunds built in.

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Returns aren't just about the transaction—they're about trust. Every customer interaction is a chance to reinforce your brand's commitment to their satisfaction. With the Zowie + Frate Returns integration, you can handle returns the way today's customers expect: fast, transparent, and without friction.

Process returns directly from your Zowie Inbox. Handle refunds. Generate labels automatically. Flag edge cases for your team. All without switching tabs or applications. Your AI agent becomes your returns processing command center.

How It Works

1. Connect via API

Set up takes minutes. Generate a Frate API key, connect it to your Zowie Workspace via the Integrations panel, and specify your Shopify store slug. That's it. Your agents are ready to process returns.

2. View returns in sidebar

Every return request that flows through your Zowie Inbox instantly appears in the sidebar. Your agents see the full context—customer history, order details, return reason—alongside the conversation. No digging through admin panels required.

3. Process with auto-labeling and refunds

One click. Your AI agent marks items as perfect condition, generates and sends return labels, and triggers a refund at your configured state. The customer gets their label. Your inventory gets updated. Your books stay accurate. Automatically.

Key Use Cases

Process returns with automated label generation and refunds

Your agents handle high-volume returns without the manual overhead. Frate marks items as perfect condition, sends return shipping labels, and processes refunds—all triggered from a single action in Zowie. Speed meets accuracy.

Flag returns for manual review before processing

Not every return fits the standard flow. Agents can flag suspicious or complex returns for your team to review before auto-processing kicks in. Maintain control while letting your AI agent handle the routine work.

Cancel returns directly from the inbox

A customer changed their mind? Your agent can cancel the return instantly without navigation—keeping the conversation going and the customer informed in real time.

Access Frate Returns Admin Panel for full visibility

Need deeper visibility? Jump directly to the Frate Returns Admin Panel from Zowie to run reports, adjust settings, or audit processing history. Your AI agent handles the work; you maintain the oversight.

Why This Matters

Returns create friction. Multiple systems. Multiple tools. Multiple handoffs. Every step is a chance for miscommunication, delays, or errors.

The Zowie + Frate Returns integration collapses that friction into a single, conversational interface. Your AI agent becomes the expert handling returns—backed by Frate's automation for labeling, inventory, and refunds. Customers get fast resolutions. Your team gets time back. Your data stays synchronized across all systems.

Auto-processing workflow

When an agent processes a return:

  • Items marked perfect condition: Frate automatically logs the item status, removing assumptions and dispute risk
  • Labels sent automatically: Customers receive return shipping labels instantly—whether Frate sends them or you've pre-generated them
  • Refunds triggered at your configured state: Refunds initiate when you specify—immediately, after receipt, after inspection, or on your schedule. Your cash flow, your rules
  • Order and inventory updated in real time: Shopify reflects the return immediately. No manual reconciliation needed

Flagged returns bypass auto-processing until your team manually reviews them—but agents can still process or cancel them manually if needed.

Setup Steps

Prerequisites

Before connecting Frate Returns, ensure you have:

  • Zowie Inbox active and handling customer conversations
  • Shopify store connected to your Zowie Workspace
  • Frate Returns installed on your Shopify store (one app per store)

Connection Process

  1. Generate a Frate API key
  2. Log in to your Frate account
  3. Navigate to Settings → API Keys
  4. Create a new key for Zowie
  5. Copy the key (you'll need it in the next step)
  6. Connect to Zowie
  7. Log in to your Zowie Workspace
  8. Go to Integrations → Frate Returns
  9. Click "Connect"
  10. Provide integration details
  11. Integration name: Give this connection a name (e.g., "Main Shopify Store Returns")
  12. Frate API key: Paste the API key you generated
  13. Shopify store slug: Enter your Shopify store's subdomain (the part before .myshopify.com)
  14. Features: Select which capabilities you want enabled (process returns, cancel returns, flag for review, access admin panel)
  15. Activate
  16. Click "Connect" to complete setup
  17. Return requests will now appear in your Zowie Inbox sidebar
  18. Your agents are ready to process

Real Customer Impact

"Before Zowie and Frate, we were bouncing between three different systems for returns. Now our support team processes returns in the conversation itself. Label generated. Refund approved. All while the customer's still on the thread. It's cut our handling time by 40%."

— VP of Customer Experience, DTC Brand

Ready to streamline returns?

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Related integrations

  • Loop Returns — Alternative returns platform with similar auto-processing capabilities
  • Fulfil — Add shipment context and tracking to customer conversations
  • Recharge — Handle subscription returns and billing adjustments
  • Zowie AI Agent — Discover what your AI agent can do across all integrations
  • Zowie Inbox — The foundation for all agent-powered customer interactions

Last updated: March 2026

Frequently Asked Questions

What happens when an agent processes a return?

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When an agent clicks "Process Return," Frate automatically marks the item as perfect condition, sends a return label if one hasn't been sent, and triggers a refund at the state you've configured. Zowie confirms the action to the customer in the conversation. Everything syncs back to Shopify in real time.

Can we review returns before they auto-process?

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Yes. Agents can flag returns for manual review. Flagged returns won't auto-process until your team examines them through the Frate Returns Admin Panel. However, agents can still manually process or cancel flagged returns directly from Zowie if your review decides to proceed.

What if a customer needs to cancel their return?

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Your agent can cancel the return directly from the Zowie Inbox. The action confirms immediately, and Zowie notifies the customer in the conversation thread.

Do we need separate access to Frate?

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No. All core return actions happen in Zowie. However, if you want to run reports, adjust settings, or audit return history, you can access the Frate Returns Admin Panel directly via a link in Zowie. Most teams use it only occasionally for deeper visibility.

What if something goes wrong with the integration?

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Check that your Frate API key is current, your Shopify store slug is correct, and your Shopify and Frate accounts are connected on the same store. If issues persist, reach out to Zowie support with your integration name and store details.