All updates
Decision Engine
Smarter File Uploads
November 6, 2025
You can now control exactly when customers are allowed to upload files to the AI Agent — ensuring smoother experiences and cleaner data.
What’s new?
The AI Agent will only show the file-upload option when a process explicitly expects a file (for example, uploading a photo of a damaged item).
In all other cases, the upload button will be hidden automatically, preventing confusion and unnecessary uploads.
How to enable file uploads:
- Create a Data Type → File in your Decision Engine configuration.
Whenever a variable based on this File Data Type appears in a Collect Data block, the upload option will activate automatically.
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