Retail
The AI agent your customers buy from again.
In-store, customers get an expert. Online, they get
a search bar. Zowie closes that gap.
4x
Higher conversion rate.
20%
Higher average order value.
Operations
What AI agents handle for retail brands
Product discovery, upsell, cross-sell, orders, returns, and loyalty outreach - handled in your customer's language, on every channel.
Looking for something waterproof for hiking - not sure if I need a jacket or a shell.
Two options: Trailshell Pro ($299) - fully seam-sealed, best for heavy rain - and Trailshell Light ($189) - packable, better for light drizzle. What kind of terrain?
Wet forest trails, could get heavy rain. I'll take the Pro in Slate.
Trailshell Pro in Slate, ordered. Free shipping - arrives Thursday. Tracking sent to your email.
I'll take the Summit Pack 32L in Graphite.
Summit Pack 32L in Graphite, $129. The matching Rain Cover ($24) fits this pack exactly - most buyers add it. Want me to include it?
How much does it weigh? I'm trying to keep base weight down.
185g. Packs into the lid pocket.
Fine, add it.
Done - Summit Pack 32L in Graphite + Rain Cover. $153 total. Ships tomorrow, arrives Friday.
I received a bottle that arrived damaged - looks like it cracked in shipping.
Sorry about that. What's your order number?
TW-82041.
Found it - Caymus Cabernet Sauvignon 750ml, shipped June 3rd. Can you send a photo of the damage so I can document it?
Sending it now.
Got it - crack in transit, damage confirmed. Sending a replacement to your saved address today. Tracking number on its way to your email.
Hi Morgan, you bought the Trailrunner Mid 8 months ago. We just launched the Trailrunner Pro - improved grip, 15% lighter, same fit. Available in your size.
What's different about it?
New outsole for technical terrain, stiffer midsole, updated lacing. $149 vs $129 for the Mid. Free shipping for returning customers.
I'll take the Pro in Slate, size 42.
Order placed. Arrives in 2 days, free shipping.
Business case
AI agents that work for your numbers.
Drive product discovery.
Customers who engage with the AI Agent explore more and buy products they wouldn't have found on their own. A knowledgeable guide, not
a search bar.
Grow every order.
Upsell and cross-sell in every interaction, driven by your real merchandising rules. AOV grows without extra effort.
Keep customers coming back.
AI agents reach out at the right moment - replenishment reminders, launches, win-back - on every channel your customers use.
“Zowie brought forward a truly great customer service experience that has helped drive call deflection, improve CSAT, and created this always-on experience that a call center agent can’t always serve.”
Vikas Chawla
SVP Strategy & Product, Total Wine & More
Integrations
Connects to the systems you already use
Orchestrator pulls context from your existing tech stack before every routing decision. Integrate each system once - every agent inherits the context automatically.
- Shopify
- Adobe Commerce
- Okendo
Ready to see it working for your brand?
Watch our AI agent handle a real shopping conversation - from product discovery to checkout.