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FEATURED BLOG POST

We helped Empik kill the filter. Here's how we replaced it.

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We Helped Empik Kill the Filter - How We Replaced It
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No More Blackbox: Introducing the Refreshed AI Supervisor
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October 6, 2025
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No More Blackbox: Introducing the Refreshed AI Supervisor
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The Next-Gen Zowie Widget: The Future of AI-Powered Customer Communication
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September 18, 2025
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The Next-Gen Zowie Widget: The Future of AI-Powered Customer Communication is Here
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Inside Zowie's AI Architecture: Engineering the Future of Customer Support
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June 20, 2025
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Inside Zowie's AI Architecture: Engineering the Future of Customer Support
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Introducing the New Reasoning Engine: Major Quality Upgrade to Zowie's AI Agent
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May 21, 2025
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The New Reasoning Engine: Major Quality and Reliability Upgrade to Zowie’s AI Agent
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Decision Engine: Revolutionizing Process Automation with GenAI
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April 17, 2025
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Decision Engine: Revolutionizing Process Automation with GenAI
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The Internet Is Broken - Let's Fix It
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April 16, 2025
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The Internet Is Broken. Let's Fix It.
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Which Department Should Start AI Agent Adoption?
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April 9, 2025
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Which Department Should Start AI Agent Adoption?
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Introducing Zowie Knowledge
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April 3, 2025
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Introducing Zowie Knowledge
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7 Ways AI Agents Could Redefine the Customer Journey
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March 5, 2025
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7 Ways AI Agents Could Redefine the Customer Journey
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AI, Generative AI, and Large Language Models: What You Need to Know
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March 2, 2025
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AI, Generative AI, and Large Language Models: What You Need to Know
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The Future of Customer Service: Master AI Agents in 2025
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January 21, 2025
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The future of customer service is here: master AI Agents in 2025
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Top AI Courses for Customer Service and CX Professionals
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January 14, 2025
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Top 5 AI courses for CS and CX pros who want to finally master AI implementation
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The Untapped Goldmine: How Modern Customer Service Drives Revenue
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November 27, 2024
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The untapped goldmine - how modern customer service drives revenue
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One Thing to Remember About AI in Customer Service from 2024
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November 27, 2024
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One thing you should remember about AI in customer service from 2024
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5 AI Revenue-Generating Strategies You Can Start Implementing Today
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November 15, 2024
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5 AI revenue-generating strategies you can start implementing today
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AI in Customer Service: Practical Guide to Empowering Teams and Driving Revenue
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November 14, 2024
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AI in customer service – practical guide to empowering teams and driving revenue
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Preparing for 2025: Your Guide to AI Customer Service Tools
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November 7, 2024
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Preparing for 2025: your guide to AI customer service tools
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Mind-Boggling Facts About Personalization in Ecommerce
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October 29, 2024
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Mind-boggling facts about personalization in ecommerce
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Meeting Customer Expectations in a 24/7 World
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September 27, 2024
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Meeting customer expectations in a 24/7 world
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How AI in Customer Support Can Help Brands Avoid Bad Reviews
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September 26, 2024
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How AI in Customer Support can help brands avoid bad reviews
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How to Define the Customer Service Manager Role to Increase Sales
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August 30, 2024
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How to define the CS Manager role to increase sales (and not just manage chaos)
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Why Conversations Trump Deflections in Ecommerce
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August 28, 2024
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Why conversation trump deflections in ecommerce
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How to Grow Your Ecommerce Margins with AI Agent
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August 9, 2024
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How to grow your ecommerce margins with AI Agent
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From Data to Conversation: AI's Impact on Ecommerce in 2024
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August 9, 2024
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From data to conversation: AI’s impact on ecommerce in 2024
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Don't Hold Your Brand Back - Use AI Agent
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July 30, 2024
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Don’t Hold Your Brand Back – Use AI Agent
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Service Is Selling: Promising Areas to Implement AI in Ecommerce
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July 12, 2024
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Service is selling - the most promising areas to implement AI in ecommerce
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Why Now Is the Best Time for Scaling International Customer Support
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July 11, 2024
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Why Now is the Best Time for Scaling International Customer Support
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Zowie's AI Dictionary for Beginners: Key Terms and Definitions
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May 23, 2024
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Zowie’s AI Dictionary for Beginners: Need-to-Know Terms and Definitions
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Master Conversational SMS Using Zowie's Integration With Klaviyo
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May 7, 2024
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Master Conversational SMS Using Zowie's Integration With Klaviyo
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Omnipresence: The Confidence Boost Your Customers Need
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April 18, 2024
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Omnipresence: The Confidence Boost Your Customers Need
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How to Increase Customer Lifetime Value (CLV) Using Customer Service
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April 2, 2024
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9
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How to Increase Customer Lifetime Value (CLV) Using Customer Service
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What Is Customer Service Outsourcing and Do You Need It?
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March 25, 2024
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7
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What is Customer Service Outsourcing & Do You Need It?
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5 Game-Changing Ways to Elevate Your Ecommerce Experience
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March 22, 2024
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5 Game-Changing Ways to Elevate Your Ecommerce Experience
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Reactive vs Proactive Customer Service and How to Use Both
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March 18, 2024
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Reactive vs Proactive Customer Service and How to Use Both
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10 Customer Service Resources to Help With Everyday Issues
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March 7, 2024
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10 Customer Service Resources to Help With Everyday Issues
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15 Essential Tips: How to Increase Productivity in Customer Service
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February 27, 2024
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15 Essential Tips: How to Increase Productivity in Customer Service
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Enter a New Era of Customer Service with Zowie Inbox
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February 20, 2024
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Enter a New Era of Customer Service with Zowie Inbox
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How to Improve Customer Experience Using AI Like the Biggest Ecommerce Players
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February 9, 2024
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7
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How to Improve Your Customer Experience by Using AI Like the Biggest Players in Ecommerce
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How to Hire Customer Service Representatives Who Deliver Exceptional Experiences
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January 22, 2024
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How to Hire Customer Service Representatives Who Deliver Exceptional Customer Experiences
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How to Pick the Best AI Chatbot for Customer Service
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January 15, 2024
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What to Know to Confidently Pick the Best AI Chatbot for Customer Service
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Customer Support Chatbots: What Are They and How Do They Help Ecommerce?
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January 8, 2024
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Customer Support Chatbots: What Are They? And How Do They Help Ecommerce Businesses?
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How to Optimize Your Customer Service Knowledge Base
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January 4, 2024
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How to Optimize Your Customer Service Knowledge Base: Benefits and Best Practices
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How to Choose the Best Ecommerce Customer Service Software
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December 29, 2023
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How to Choose the Best Ecommerce Customer Service Software
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50+ Vital Statistics on AI in Customer Service for 2024
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December 28, 2023
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50+ Vital Statistics on AI in Customer Service for 2024
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Top 10 Trends in Customer Service Technology
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December 27, 2023
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Top 10 Trends in Customer Service Technology
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Chatbot Best Practices: Choosing, Setting Up, and Improving Your Chatbot
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December 15, 2023
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Chatbot Best Practices: Choosing, Setting Up, and Improving Your Chatbot
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17 Ways to Improve the Customer Experience
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December 13, 2023
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17 Ways to Improve the Customer Experience
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Your Ultimate Guide to Customer Service Automation
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December 12, 2023
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9
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Your Ultimate Guide to Customer Service Automation: Definitions, Examples, & Benefits
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Purchase Intent: What Is It and Why Does It Deserve Your Attention?
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December 8, 2023
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Purchase Intent: What Is It, and Why Does It Deserve Your Attention?
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How to Build a Team of Super Agents with AI
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November 22, 2023
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How to Build a Team of Super Agents with AI
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Your Ultimate Guide to Soft Skills in Customer Service
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November 21, 2023
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9
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Your Ultimate Guide to Soft Skills in Customer Service
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Everything You Need to Know About How to Handle Customer Complaints
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October 26, 2023
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9
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Everything You Need to Know on How to Handle Customer Complaints
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23 Customer Service Tips to Make Your Team More Effective
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October 20, 2023
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23 Customer Service Tips From Zowie Experts to Make Your Team More Effective
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What Can Generative AI Do in Customer Service?
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October 16, 2023
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What Can Generative AI Do in Customer Service?
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Top 19 Customer Support Metrics to Measure
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October 6, 2023
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12
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Top 19 Customer Support Metrics to Measure
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Customer Success vs Customer Service: 7 Key Differences
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October 2, 2023
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Customer Success vs Customer Service: 7 Key Differences
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How Does an NLP Chatbot Actually Work? Your Ultimate Guide
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September 25, 2023
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How Does an NLP Chatbot Actually Work? Your Ultimate Guide
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How to Elevate Your Ecommerce Customer Service: 11 Proven Tips
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September 18, 2023
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11
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How to Elevate Your Ecommerce Customer Service: 11 Proven Tips
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How to Build Your Chatbot Knowledge Base in 3 Simple Steps
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September 13, 2023
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How to Build Your Chatbot Knowledge Base in 3 Simple Steps
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Chatbot vs Conversational AI: What's the Difference?
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September 7, 2023
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Chatbot vs Conversational AI: What’s the Difference?
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All About Customer Satisfaction (CSAT): What It Is and How to Measure It
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August 30, 2023
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All About Customer Satisfaction (CSAT): What It Is and How to Measure It
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What Makes a Good Chatbot? Nine Must-Have Features
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August 25, 2023
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What Makes a Good Chatbot? Nine Must-Have Features
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5 Tips to Increase Your Customer Satisfaction
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August 18, 2023
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5 Tips — How to Increase Your Customers' Satisfaction
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Understanding Ticket Deflection Plus 11 Strategies That Work
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August 14, 2023
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Understanding Ticket Deflection + 11 Strategies That Work
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How to Create a Chatbot Persona That Resonates With Customers
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August 10, 2023
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How to Create a Chatbot Persona That Resonates With Customers [and Why It Matters]
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A Comprehensive Guide to Enterprise Chatbots
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August 4, 2023
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A Comprehensive Guide to Enterprise Chatbots: Everything You Should Know
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5 Tips: How to Improve Your Net Promoter Score (NPS)
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August 3, 2023
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5
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5 Tips: How to Improve Your Net Promoter Score (NPS)
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What Is Customer Sentiment and Why Is It Important?
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July 28, 2023
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What Is Customer Sentiment and Why Is It So Important?
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How to Buy a Chatbot: 5 Steps for Finding the Perfect Tool
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July 24, 2023
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9
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How to Buy a Chatbot: 5 Steps for Finding the Perfect Tool
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Understanding Automation as a Service (AaaS): Definition, Benefits, and Use Cases
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July 21, 2023
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7
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Understanding Automation as a Service (AaaS): Definition, Benefits, and Use Cases
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Understanding Gross Merchandise Value (GMV): Definition, Formula, and 7 Ways to Grow It
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July 13, 2023
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9
min read
Understanding Gross Merchandise Value (GMV): Definition, Formula, and 7 Ways to Grow It
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Mastering the Art of Time Management in Customer Service
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July 10, 2023
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Mastering The Art of Time Management in Customer Service
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What Is Customer Experience Automation (CXA)?
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June 29, 2023
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10
min read
What is Customer Experience Automation (CXA)?
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What Are AI Chatbots and How Are They Used in Ecommerce?
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June 23, 2023
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9
min read
What Are AI Chatbots & How Are They Used in Ecommerce?
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What Is Personalized Customer Service? Definition, Examples, and Benefits
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June 20, 2023
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8
min read
What is Personalized Customer Service? Definition, Examples, and Benefits
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The Customer Self-Service Model: Definition, Examples, and Benefits
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June 13, 2023
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7
min read
All About the Customer Self-Service Model: Definition, Examples, and Benefits
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What Is Omnichannel Customer Service?
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May 26, 2023
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9
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What is Omnichannel Customer Service?
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7 Customer Support-Led Ecommerce Growth Strategies
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May 5, 2023
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5
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7 Customer Support-Led Ecommerce Growth Strategies
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How ChatGPT Is Shaping the Future of Customer Service
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April 25, 2023
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10
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How ChatGPT Is Shaping the Future of Customer Service
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D2C vs B2C Ecommerce: Differences, Benefits, and Pitfalls
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April 20, 2023
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8
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D2C vs B2C Ecommerce: Your Guide for 2023 [Differences, Benefits, & Pitfalls]
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Revolutionize Your Customer Service with AI: 9 Places to Start
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April 19, 2023
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9
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Revolutionize Your Customer Service with AI: 9 Places to Start
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5 Advantages of Automated Customer Service
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April 17, 2023
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8
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5 Advantages of Automated Customer Service [Complete Guide]
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How to Add an AI-Powered Chatbot to Your Website in 7 Steps
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April 11, 2023
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7
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How to Add an AI-Powered Chatbot to Your Website in Just 7 Steps [Plus Best Practices]
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5 Ways to Use Predictive Analytics in Customer Service
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April 7, 2023
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5
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5 Ways to Use Predictive Analytics in Customer Service [From Businesses Who Successfully Did It]
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5 Ways to Leverage AI to Boost Your Average Order Value
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April 4, 2023
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9
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5 Ways You Can Leverage AI to Boost Your Average Order Value (AOV)
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7 Best Practices for Creating a Conversational AI-Powered Chatbot
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March 29, 2023
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7
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7 Best Practices for Creating a Truly Conversational AI-Powered Chatbot
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Understanding Retail Chatbots and How They Enhance Customer Experience
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March 23, 2023
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9
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Understanding Retail Chatbots and How They Enhance the Customer Experience
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Why AI Chatbots Aren't Taking Over Customer Service Jobs
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March 20, 2023
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7
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Why AI Chatbots Aren’t Taking Over Customer Service Jobs
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How to Make Your Customer Service Team More Efficient
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March 16, 2023
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8
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How to Make Your Customer Service Team More Efficient Without Harming the Customer Experience
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Top 7 Questions on ChatGPT and AI in Customer Service Answered
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February 28, 2023
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7
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Top 7 Questions on ChatGPT and AI in Customer Service — Answered
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How to Compare AI Customer Service Chatbots
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February 28, 2023
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10
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How to Compare AI Customer Service Chatbots
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The Best Places to Launch Proactive Chat on Your Website
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February 17, 2023
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The Best Places to Launch Proactive Chat on Your Website
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5 AI Trends in Customer Service to Watch in 2023
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February 7, 2023
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5 AI Trends in Customer Service to Watch in 2023
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Transform Your Customer Service with Live Chat
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December 14, 2022
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Transform Your Customer Service with Live Chat
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Dispelling the Top 5 Myths Around AI-Powered Customer Service
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December 9, 2022
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Dispelling the Top 5 Myths Around AI-Powered Customer Service
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Delight Customers with Google Business Messages as a Support Channel
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December 1, 2022
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2
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Delight Customers with Google Business Messages—Your Newest Support Channel
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How to Improve Your CX With Automation This Holiday Season
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October 18, 2022
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How to Improve Your CX With Automation This Holiday Season (and Beyond)
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4 Simple Ways Your Customer Support Team Can Drive Revenue
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September 20, 2022
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4 Simple Ways Your Customer Support Team Can Drive Revenue
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5 Proven Ways to Reduce Customer Service Agent Turnover
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September 8, 2022
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5 Proven Ways to Reduce Customer Service Turnover
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How to Efficiently Scale in Ecommerce: Tips from a CEO
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August 19, 2022
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How to Efficiently Scale in Ecommerce: Three Tips from a CEO Who’s Already Done It
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Say Goodbye to Your Email Backlog with Email Ticket Automation
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July 27, 2022
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2
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Say goodbye to your email backlog with Email Ticket Automation
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Zowie Closes $14M in Series A Funding
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May 24, 2022
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4
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Zowie closes $14M in Series A funding
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Zowie Introduces Inbox Customizations
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May 4, 2022
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3
min read
Zowie Introduces Inbox Customizations
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Zowie Is SOC 2 Type II Certified
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April 8, 2022
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2
min read
Zowie is SOC 2 Type II Certified
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Top 9 Customer Service Trends for 2022
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April 4, 2022
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8
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Top 9 Customer Service Trends for 2022
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Simplify Customer Service Management with Live Dashboard
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February 22, 2022
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4
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Simplify Customer Service Management with Live Dashboard
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