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Today we’re excited to launch Staging — a new way for Zowie users to test and refine their AI Agent safely before pushing updates live.
Staging gives your team a dedicated environment to validate new intents, routing rules, and processes without impacting real customer conversations. It’s your AI Agent’s sandbox — built for confidence, control, and enterprise-grade quality.
Why it matters
Once an AI Agent is live, even small configuration changes can carry big risks. Updating an intent, adjusting routing, or tweaking a process can unintentionally disrupt customer flows.
With Staging, those days are over. You can now:
- Test safely – Experiment freely without touching live traffic.
- Catch issues early – Spot regressions and errors before they reach customers.
- Roll back instantly – Restore a previous version if something goes wrong.
Stay compliant – Meet enterprise QA and governance requirements effortlessly.
In short, Staging turns “testing in production” into a controlled, predictable, and fully reversible process — giving teams peace of mind while moving faster than ever.
Quality & Control Suite
Staging is the newest addition to Zowie’s Quality & Control Suite — a set of tools designed to make every AI Agent update safer, smarter, and more reliable.
- With Supervisor, you can see how your AI performs in real conversations.
- With the upcoming AI Tester, you’ll be able to verify that improvements truly work before they go live.
- And with Staging, you can deploy only what’s been tested and approved.
Together, they turn quality from a promise into a process — giving teams complete confidence in every release.
Available today
Staging is now available in Early Access for all of our customers. It currently supports testing for Intents and Decision Engine processes on Chat channels, with upcoming updates expanding coverage to Persona settings, Email, and Voice channels.
Learn how to set it up and start testing safely: https://docs.zowie.ai/docs/staging-version
