Zowie Blog - AI Agents, Customer Service, Production

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Six months of Zowie, in ten releases

June 19, 20268 min read

Six months of Zowie - H1 2026 Product Updates

All posts

Introducing Collaboration Mode: build your AI agent as a team

June 22, 20265 min read

Introducing Collaboration Mode: build your AI agent as a team

23 Customer Service Tips From Zowie Experts to Make Your Team More Effective

April 22, 202610 min read

23 Customer Service Tips From Zowie Experts to Make Your Team More Effective

Why AI Voice Still Sounds Robotic And How We Fixed It

April 16, 20269 min read

Why AI Voice Still Sounds Robotic And How We Fixed It

No More Blackbox: Introducing the Refreshed AI Supervisor

October 6, 20254 min read

No More Blackbox: Introducing the Refreshed AI Supervisor

The Next-Gen Zowie Widget: The Future of AI-Powered Customer Communication is Here

September 18, 20257 min read

The Next-Gen Zowie Widget: The Future of AI-Powered Customer Communication is Here

Inside Zowie's AI Architecture: Engineering the Future of Customer Support

June 20, 202513 min read

Inside Zowie's AI Architecture: Engineering the Future of Customer Support

The end of clicks, the rise of conversations

May 27, 20256 min read

The end of clicks, the rise of conversations

The New Reasoning Engine: Major Quality and Reliability Upgrade to Zowie’s AI Agent

May 21, 20254 min read

The New Reasoning Engine: Major Quality and Reliability Upgrade to Zowie’s AI Agent

How to marry a CX and CTO office

April 30, 20254 min read

How to marry a CX and CTO office

Decision Engine: Revolutionizing Process Automation with GenAI

April 17, 20254 min read

Decision Engine: Revolutionizing Process Automation with GenAI

The Internet Is Broken. Let's Fix It.

April 16, 20254 min read

The Internet Is Broken. Let's Fix It.

Which Department Should Start AI Agent Adoption?

April 9, 20256 min read

Which Department Should Start AI Agent Adoption?

Introducing Zowie Knowledge

April 3, 20254 min read

Introducing Zowie Knowledge

7 Ways AI Agents Could Redefine the Customer Journey

March 5, 20254 min read

7 Ways AI Agents Could Redefine the Customer Journey

AI, Generative AI, and Large Language Models: What You Need to Know

March 2, 20253 min read

AI, Generative AI, and Large Language Models: What You Need to Know

The future of customer service is here: master AI Agents in 2025

January 21, 20253 min read

The future of customer service is here: master AI Agents in 2025

Top 5 AI courses for CS and CX pros who want to finally master AI implementation

January 14, 20253 min read

Top 5 AI courses for CS and CX pros who want to finally master AI implementation

One thing you should remember about AI in customer service from 2024

November 27, 20244 min read

One thing you should remember about AI in customer service from 2024

The untapped goldmine - how modern customer service drives revenue

November 27, 20245 min read

The untapped goldmine - how modern customer service drives revenue

5 AI revenue-generating strategies you can start implementing today

November 15, 20244 min read

5 AI revenue-generating strategies you can start implementing today

AI in customer service – practical guide to empowering teams and driving revenue

November 14, 20243 min read

AI in customer service – practical guide to empowering teams and driving revenue

Preparing for 2025: your guide to AI customer service tools

November 7, 20246 min read

Preparing for 2025: your guide to AI customer service tools

Mind-boggling facts about personalization in ecommerce

October 29, 20246 min read

Mind-boggling facts about personalization in ecommerce

Why are ecommerce leaders embracing AI faster than ever?

September 27, 20244 min read

Why are ecommerce leaders embracing AI faster than ever?

Meeting customer expectations in a 24/7 world

September 27, 20246 min read

Meeting customer expectations in a 24/7 world

How AI in Customer Support can help brands avoid bad reviews

September 26, 20249 min read

How AI in Customer Support can help brands avoid bad reviews

How to define the CS Manager role to increase sales (and not just manage chaos)

August 30, 20247 min read

How to define the CS Manager role to increase sales (and not just manage chaos)

Why conversation trump deflections in ecommerce

August 28, 20246 min read

Why conversation trump deflections in ecommerce

From data to conversation: AI’s impact on ecommerce in 2024

August 9, 20244 min read

From data to conversation: AI’s impact on ecommerce in 2024

How to grow your ecommerce margins with AI Agent

August 9, 20247 min read

How to grow your ecommerce margins with AI Agent

July 30, 20248 min read

Don’t Hold Your Brand Back – Use AI Agent

Service is selling - the most promising areas to implement AI in ecommerce

July 12, 20247 min read

Service is selling - the most promising areas to implement AI in ecommerce

Why Now is the Best Time for Scaling International Customer Support

July 11, 20245 min read

Why Now is the Best Time for Scaling International Customer Support

Zowie’s AI Dictionary for Beginners: Need-to-Know Terms and Definitions

May 23, 202410 min read

Zowie’s AI Dictionary for Beginners: Need-to-Know Terms and Definitions

Master Conversational SMS Using Zowie's Integration With Klaviyo

May 7, 20243 min read

Master Conversational SMS Using Zowie's Integration With Klaviyo

Omnipresence: The Confidence Boost Your Customers Need

April 18, 20245 min read

Omnipresence: The Confidence Boost Your Customers Need

How to Increase Customer Lifetime Value (CLV) Using Customer Service

April 2, 20249 min read

How to Increase Customer Lifetime Value (CLV) Using Customer Service

What is Customer Service Outsourcing & Do You Need It?

March 25, 20247 min read

What is Customer Service Outsourcing & Do You Need It?

5 Game-Changing Ways to Elevate Your Ecommerce Experience

March 22, 20245 min read

5 Game-Changing Ways to Elevate Your Ecommerce Experience

Reactive vs Proactive Customer Service and How to Use Both

March 18, 20247 min read

Reactive vs Proactive Customer Service and How to Use Both

10 Customer Service Resources to Help With Everyday Issues

March 7, 20245 min read

10 Customer Service Resources to Help With Everyday Issues

15 Essential Tips: How to Increase Productivity in Customer Service

February 27, 20249 min read

15 Essential Tips: How to Increase Productivity in Customer Service

Enter a New Era of Customer Service with Zowie Inbox

February 20, 20243 min read

Enter a New Era of Customer Service with Zowie Inbox

How to Improve Your Customer Experience by Using AI Like the Biggest Players in Ecommerce

February 9, 20247 min read

How to Improve Your Customer Experience by Using AI Like the Biggest Players in Ecommerce

5 AI Trends to Watch for in Ecommerce in 2024

January 29, 20245 min read

5 AI Trends to Watch for in Ecommerce in 2024

How to Hire Customer Service Representatives Who Deliver Exceptional Customer Experiences

January 22, 20246 min read

How to Hire Customer Service Representatives Who Deliver Exceptional Customer Experiences

What to Know to Confidently Pick the Best AI Chatbot for Customer Service

January 15, 20246 min read

What to Know to Confidently Pick the Best AI Chatbot for Customer Service

Customer Support Chatbots: What Are They? And How Do They Help Ecommerce Businesses?

January 8, 20248 min read

Customer Support Chatbots: What Are They? And How Do They Help Ecommerce Businesses?

How to Optimize Your Customer Service Knowledge Base: Benefits and Best Practices

January 4, 20249 min read

How to Optimize Your Customer Service Knowledge Base: Benefits and Best Practices

50+ Vital Statistics on AI in Customer Service for 2024

December 28, 20235 min read

50+ Vital Statistics on AI in Customer Service for 2024

Top 10 Trends in Customer Service Technology

December 27, 20237 min read

Top 10 Trends in Customer Service Technology

Chatbot Best Practices: Choosing, Setting Up, and Improving Your Chatbot

December 15, 20236 min read

Chatbot Best Practices: Choosing, Setting Up, and Improving Your Chatbot

17 Ways to Improve the Customer Experience

December 13, 20238 min read

17 Ways to Improve the Customer Experience

Your Ultimate Guide to Customer Service Automation: Definitions, Examples, & Benefits

December 12, 20239 min read

Your Ultimate Guide to Customer Service Automation: Definitions, Examples, & Benefits

Purchase Intent: What Is It, and Why Does It Deserve Your Attention?

December 8, 20236 min read

Purchase Intent: What Is It, and Why Does It Deserve Your Attention?

Elevate Customer Conversations With the Enhanced Zowie Chatbot Powered by X2 Generative AI

December 5, 20232 min read

Elevate Customer Conversations With the Enhanced Zowie Chatbot Powered by X2 Generative AI

How to Build a Team of Super Agents with AI

November 22, 20235 min read

How to Build a Team of Super Agents with AI

Your Ultimate Guide to Soft Skills in Customer Service

November 21, 20239 min read

Your Ultimate Guide to Soft Skills in Customer Service

How to Get Your Customer Support Team Ready for Peak-Season Spikes

November 2, 20235 min read

How to Get Your Customer Support Team Ready for Peak-Season Spikes

Everything You Need to Know on How to Handle Customer Complaints

October 26, 20239 min read

Everything You Need to Know on How to Handle Customer Complaints

Zowie Named Best Customer Success Software by Tekpon

October 23, 20232 min read

Zowie Named Best Customer Success Software by Tekpon

What Can Generative AI Do in Customer Service?

October 16, 20233 min read

What Can Generative AI Do in Customer Service?

Top 19 Customer Support Metrics to Measure

October 6, 202312 min read

Top 19 Customer Support Metrics to Measure

Customer Success vs Customer Service

October 2, 20239 min read

Customer Success vs Customer Service

How Does an NLP Chatbot Actually Work? Your Ultimate Guide

September 25, 202310 min read

How Does an NLP Chatbot Actually Work? Your Ultimate Guide

How to Elevate Your Ecommerce Customer Service: 11 Proven Tips

September 18, 202311 min read

How to Elevate Your Ecommerce Customer Service: 11 Proven Tips

How to Build Your Chatbot Knowledge Base in 3 Simple Steps

September 13, 20237 min read

How to Build Your Chatbot Knowledge Base in 3 Simple Steps

Chatbot vs Conversational AI: What’s the Difference?

September 7, 20235 min read

Chatbot vs Conversational AI: What’s the Difference?

All About Customer Satisfaction (CSAT): What It Is and How to Measure It

August 30, 20239 min read

All About Customer Satisfaction (CSAT): What It Is and How to Measure It

What Makes a Good Chatbot? Nine Must-Have Features

August 25, 20237 min read

What Makes a Good Chatbot? Nine Must-Have Features

5 Tips — How to Increase Your Customers' Satisfaction

August 18, 20237 min read

5 Tips — How to Increase Your Customers' Satisfaction

Understanding Ticket Deflection + 11 Strategies That Work

August 14, 20238 min read

Understanding Ticket Deflection + 11 Strategies That Work

How to Create a Chatbot Persona That Resonates With Customers [and Why It Matters]

August 10, 20235 min read

How to Create a Chatbot Persona That Resonates With Customers [and Why It Matters]

A Comprehensive Guide to Enterprise Chatbots: Everything You Should Know

August 4, 20238 min read

A Comprehensive Guide to Enterprise Chatbots: Everything You Should Know

5 Tips: How to Improve Your Net Promoter Score (NPS)

August 3, 20235 min read

5 Tips: How to Improve Your Net Promoter Score (NPS)

What Is Customer Sentiment and Why Is It So Important?

July 28, 20238 min read

What Is Customer Sentiment and Why Is It So Important?

How to Buy a Chatbot: 5 Steps for Finding the Perfect Tool

July 24, 20239 min read

How to Buy a Chatbot: 5 Steps for Finding the Perfect Tool

Understanding Automation as a Service (AaaS): Definition, Benefits, and Use Cases

July 21, 20237 min read

Understanding Automation as a Service (AaaS): Definition, Benefits, and Use Cases

Understanding Gross Merchandise Value (GMV): Definition, Formula, and 7 Ways to Grow It

July 13, 20239 min read

Understanding Gross Merchandise Value (GMV): Definition, Formula, and 7 Ways to Grow It

Mastering The Art of Time Management in Customer Service

July 10, 20237 min read

Mastering The Art of Time Management in Customer Service

What is Customer Experience Automation (CXA)?

June 29, 202310 min read

What is Customer Experience Automation (CXA)?

What Are AI Chatbots & How Are They Used in Ecommerce?

June 23, 20239 min read

What Are AI Chatbots & How Are They Used in Ecommerce?

What is Personalized Customer Service? Definition, Examples, and Benefits

June 20, 20238 min read

What is Personalized Customer Service? Definition, Examples, and Benefits

All About the Customer Self-Service Model: Definition, Examples, and Benefits

June 13, 20237 min read

All About the Customer Self-Service Model: Definition, Examples, and Benefits

9 Ways Customer Service Can Play a Bigger Role in Sales

June 1, 20235 min read

9 Ways Customer Service Can Play a Bigger Role in Sales

What is Omnichannel Customer Service?

May 26, 20239 min read

What is Omnichannel Customer Service?

7 Customer Support-Led Ecommerce Growth Strategies

May 5, 20235 min read

7 Customer Support-Led Ecommerce Growth Strategies

How ChatGPT Is Shaping the Future of Customer Service

April 25, 202310 min read

How ChatGPT Is Shaping the Future of Customer Service

D2C vs B2C Ecommerce: Your Guide for 2023 [Differences, Benefits, & Pitfalls]

April 20, 20238 min read

D2C vs B2C Ecommerce: Your Guide for 2023 [Differences, Benefits, & Pitfalls]

Revolutionize Your Customer Service with AI: 9 Places to Start

April 19, 20239 min read

Revolutionize Your Customer Service with AI: 9 Places to Start

5 Advantages of Automated Customer Service [Complete Guide]

April 17, 20238 min read

5 Advantages of Automated Customer Service [Complete Guide]

How to Add an AI-Powered Chatbot to Your Website in Just 7 Steps [Plus Best Practices]

April 11, 20237 min read

How to Add an AI-Powered Chatbot to Your Website in Just 7 Steps [Plus Best Practices]

5 Ways to Use Predictive Analytics in Customer Service [From Businesses Who Successfully Did It]

April 7, 20235 min read

5 Ways to Use Predictive Analytics in Customer Service [From Businesses Who Successfully Did It]

5 Ways You Can Leverage AI to Boost Your Average Order Value (AOV)

April 4, 20239 min read

5 Ways You Can Leverage AI to Boost Your Average Order Value (AOV)

7 Best Practices for Creating a Truly Conversational AI-Powered Chatbot

March 29, 20237 min read

7 Best Practices for Creating a Truly Conversational AI-Powered Chatbot

Understanding Retail Chatbots and How They Enhance the Customer Experience

March 23, 20239 min read

Understanding Retail Chatbots and How They Enhance the Customer Experience

Why AI Chatbots Aren’t Taking Over Customer Service Jobs

March 20, 20237 min read

Why AI Chatbots Aren’t Taking Over Customer Service Jobs

How to Make Your Customer Service Team More Efficient Without Harming the Customer Experience

March 16, 20238 min read

How to Make Your Customer Service Team More Efficient Without Harming the Customer Experience

How to Compare AI Customer Service Chatbots

February 28, 202310 min read

How to Compare AI Customer Service Chatbots

Top 7 Questions on ChatGPT and AI in Customer Service — Answered

February 28, 20237 min read

Top 7 Questions on ChatGPT and AI in Customer Service — Answered

The Best Places to Launch Proactive Chat on Your Website

February 17, 20234 min read

The Best Places to Launch Proactive Chat on Your Website

5 AI Trends in Customer Service to Watch in 2023

February 7, 20237 min read

5 AI Trends in Customer Service to Watch in 2023

5 Ways Automation Is Redefining Customer Service

January 31, 20235 min read

5 Ways Automation Is Redefining Customer Service

Unlock Your Potential With Customer Service Automation

January 17, 20236 min read

Unlock Your Potential With Customer Service Automation

January 5, 20235 min read

3 Ways to Kickstart Your Ecommerce Growth With Customer Service Automation

Transform Your Customer Service with Live Chat

December 14, 20225 min read

Transform Your Customer Service with Live Chat

Dispelling the Top 5 Myths Around AI-Powered Customer Service

December 9, 20223 min read

Dispelling the Top 5 Myths Around AI-Powered Customer Service

Delight Customers with Google Business Messages—Your Newest Support Channel

December 1, 20222 min read

Delight Customers with Google Business Messages—Your Newest Support Channel

How to Improve Your CX With Automation This Holiday Season (and Beyond)

October 18, 20224 min read

How to Improve Your CX With Automation This Holiday Season (and Beyond)

How to Unlock Your Customer Support's Revenue Opportunity

September 28, 20223 min read

How to Unlock Your Customer Support's Revenue Opportunity

4 Simple Ways Your Customer Support Team Can Drive Revenue

September 20, 20226 min read

4 Simple Ways Your Customer Support Team Can Drive Revenue

5 Proven Ways to Reduce Customer Service Turnover

September 8, 20228 min read

5 Proven Ways to Reduce Customer Service Turnover

How to Efficiently Scale in Ecommerce: Three Tips from a CEO Who’s Already Done It

August 19, 20227 min read

How to Efficiently Scale in Ecommerce: Three Tips from a CEO Who’s Already Done It

August 4, 202211 min read

How to Make Your Ecommerce Brand Recession-Proof

Say goodbye to your email backlog with Email Ticket Automation

July 27, 20222 min read

Say goodbye to your email backlog with Email Ticket Automation

Zowie closes $14M in Series A funding

May 24, 20224 min read

Zowie closes $14M in Series A funding

Zowie Introduces Inbox Customizations

May 4, 20223 min read

Zowie Introduces Inbox Customizations

Do Chatbots Help Customer Service Agents? Yes!

April 14, 20225 min read

Do Chatbots Help Customer Service Agents? Yes!

Zowie is SOC 2 Type II Certified

April 8, 20222 min read

Zowie is SOC 2 Type II Certified

Top 9 Customer Service Trends for 2022

April 4, 20228 min read

Top 9 Customer Service Trends for 2022

Grow Your Ecommerce Sales: 6 Ways to Boost Online Revenues

March 18, 20226 min read

Grow Your Ecommerce Sales: 6 Ways to Boost Online Revenues

Why Chatbots? Five Signs You're Ready to Automate

March 11, 20226 min read

Why Chatbots? Five Signs You're Ready to Automate

Simplify Customer Service Management with Live Dashboard

February 22, 20224 min read

Simplify Customer Service Management with Live Dashboard

Aligning Customer Support and Customer Experience: Your How-To Guide

February 3, 20224 min read

Aligning Customer Support and Customer Experience: Your How-To Guide

Bring Customers the Right Solutions with Profiles

January 27, 20224 min read

Bring Customers the Right Solutions with Profiles

Customer interactions with speed and empathy–announcing Zowie’s $5M seed funding

January 17, 20224 min read

Customer interactions with speed and empathy–announcing Zowie’s $5M seed funding

What is D2C? Your Guide for 2022 [Meaning and Examples]

January 5, 20229 min read

What is D2C? Your Guide for 2022 [Meaning and Examples]

Chatbots Work—even without Chat (based on Customer Success Story)

August 20, 20217 min read

Chatbots Work—even without Chat (based on Customer Success Story)

7 Ways Using Messenger API for Instagram Will Turbocharge Your Business

June 2, 20217 min read

7 Ways Using Messenger API for Instagram Will Turbocharge Your Business

Everything You Need to Know About Instagram Chatbot

June 2, 202116 min read

Everything You Need to Know About Instagram Chatbot

Why Instagram Chatbot is a Must for Your Ecommerce

June 2, 20219 min read

Why Instagram Chatbot is a Must for Your Ecommerce

11 Ways to Put Instagram Chatbot to Work for You

June 2, 202111 min read

11 Ways to Put Instagram Chatbot to Work for You

13 Customer Service Trends That Are a Must for 2021

January 7, 202128 min read

13 Customer Service Trends That Are a Must for 2021

Masters of Customer Service #3: Mariana Koudela, Perlego

December 9, 202011 min read

Masters of Customer Service #3: Mariana Koudela, Perlego

November 18, 20208 min read

Customer Service Pros Offer 5 Ways to Win Black Friday

Zowie Raises $600k to Expand Internationally

October 12, 20202 min read

Zowie Raises $600k to Expand Internationally

Masters of Customer Service #2: Alicja Heyduk, Infermedica

October 5, 202013 min read

Masters of Customer Service #2: Alicja Heyduk, Infermedica

Masters of Customer Service #1: Jakub Zawadzki, DocPlanner

September 15, 202010 min read

Masters of Customer Service #1: Jakub Zawadzki, DocPlanner

Roza Szafranek: How to Hire a Great Customer Service Team

September 11, 20204 min read

Roza Szafranek: How to Hire a Great Customer Service Team

Zowie is the New Chatbotize

July 27, 20203 min read

Zowie is the New Chatbotize

July 27, 20204 min read

5 Content Marketing Strategies to Try in 2020

Top 8 Marketing Automation Trends for 2021

July 27, 20205 min read

Top 8 Marketing Automation Trends for 2021

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