How to align the KPIs of customer support and customer experience

Webinars

Today, customer experience and customer support are often treated as separate teams with different KPIs and metrics.

The New Wave of Customer Service #2: Julia Dold from Pleo

The New Wave of Customer Service

Customer service is evolving at a rapid pace, so having a conversation about the field’s major trends and topics has become particularly important.  Zowie’s New […]

The New Wave of Customer Service #1: Laura Levy from monday.com

The New Wave of Customer Service

Customer service is evolving at a rapid pace, so having a conversation about the field’s major trends and topics has become particularly important.  Zowie’s New […]

Powerful analytics meet actionable insights. Introducing Zowie Diagnostics.

Newsletter

We’re at a turning point in customer service. We’re shopping online now more than ever before, and our expectations as customers are evolving. We want […]

Zowie’s Integration with Zendesk Set to Redefine CS

Newsletter

Today, we’re thrilled to announce that Zowie’s cooperation with Zendesk, a leading company in customer service solutions, is officially underway. Together, we’ll be working towards elevating customer support and customer experience.

How to Select the Right Customer Service Automation Tool for Your Business

White papers

Bottlenecks and long wait times will ruin the customer experience too. Is there a way out? And that’s what this ebook is all about—helping you […]

Want to automate 60% of inquiries like Aviva did?