Customer Service Pros Offer 5 Ways to Win Black Friday

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That sound you hear is countless Customer Service managers and teams making their final preparations for the Black Friday deluge. If you’re…

5 Tips How to Improve Your Net Promoter Score

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There are many ways to check what customers think about your company. You can find a range of articles on indicators which present customer…

5 Most Common Mistakes in Customer Service

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“Errare humanum est” or “To err is human.” That sentence applies to all areas of our lives. It doesn’t matter whether we’re talking about…

Customer Success vs Customer Support – How to Separate Them

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The titles of employees are changing and evolving quickly. In a previous article, we shared 5 tips how to increase customer satisfaction and…

5 Tips – How to Increase Your Customers’ Satisfaction

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Customer Satisfaction has never been so important as it is nowadays. So far, every day in 2020 shows us that customer service in…

CSAT: What is it and why is it so important? [EXAMPLES]

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During last weekend together with friends we’ve decided to grab coffee and spend some time at the lake. Everyday, all of us work with…

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