How to align the KPIs of customer support and customer experience


Today, customer experience and customer support are often treated as separate teams with different KPIs and metrics.

How to Successfully Automate Customer Service in Your Ecommerce?


Zowie is proud to invite you to our Learning Experience with Eyerim’s Head of Operations, Adam Bornak. Learn more about customer service automation, why it […]

Roza Szafranek: How to Hire a Great Customer Service Team


A few days ago, we had an opportunity to talk with Róża Szafranek—an HR expert, Recruiter of the Year 2018, and psychologist. We’ve spent…

Want to automate 60% of inquiries like Aviva did?